Contact Our Customer Service Team
Please choose from the various options below. If your query is a general customer services query, or does not fit in any of the options below, please contact our Customer Service Centre at
Customer Services Centre
+44 1624 681681 or
Email: csc@rl360.com
Contact for queries about:
- General policy information
If you have specific queries, please email the relevant department below:
New Business
Email: newbusiness@rl360.com
Contact for queries about:
- New applications
- Additional investments on existing policies
Premiums
Email: premiums@rl360.com
Contact for queries about:
- Regular premium payments
(including receipts)
- Credit and direct debit cards
- Premium arrears reports
- Renewal notices
- Premium increases/decreases
Agency and Commissions
Email: commissions@rl360.com
Contact for queries about:
- Commission payments
- Change of Agency details and amendments
Servicing
Email: servicing@rl360.com
Contact for queries about:
- Maturities and surrenders
- One-off and regular withdrawals
- Returned payments
Alterations
Email: alterations@rl360.com
Contact for queries about:
- Change of address
- Change of investment adviser
- Policy amendments
- Document requests
- Assignments
- Nomination of beneficiaries
Dealing
For dealing instructions (PIMS, Select and Choice):
For dealing queries:
For switching instructions (guided architecture products, the full list of products can be found on the switching instruction form):
switchinginstructions@rl360.com
For switch queries:
Contact for queries about:
- Confirmation of receipt of instruction
- Placement of deals
- New fund set-ups
- General dealing queries
Investment Accounts
Email: investment.accounts@rl360.com
Contact for queries about:
- Contract notes
- General settlement information
Technical
Email: technical@rl360.com
Contact for queries about:
- Tax planning
- Trusts
- Technical product issues
For sales queries, please click here.